FAQs & Troubleshooting Guide

For the JCPD MIS Platform and "I AM ABLE" Mobile App  Jamaica Council for Persons with Disabilities

Boy smiling with computer tablet

FAQs

GENERAL QUESTIONS

1. Who can use the MIS system and mobile app?

Persons with disabilities (PwDs), their caregivers, medical professionals conducting disability verifications, and authorized JCPD staff.

2. Is registration mandatory to use the app or MIS system?

Yes. Users must first create an account (Sign Up) to register or access services like grant applications or complaints. This ensures you are able to receive notifications and updates. An Email address is a must have

3. Is the platform free to use?

Yes. All features of the platform and mobile app are free to use for eligible users.

ACCOUNT & REGISTRATION

1. How do I create an account?

  • Visit https://my.jcpd.gov.jm or download the I AM ABLE app.
  • Click Register Now/ Sign Up, fill in your details, and confirm via email.
     

2. I didn’t receive my account confirmation email. What should I do?

  • Check your Spam/Junk folder.
  • If still not found, try resending or contact support via jcpd@mlss.gov.jm.
     

3. I forgot my password. How do I reset it?

  • Click Forgot Password on the login page and follow the instructions to reset it via email.
     

4. Can a caregiver register on behalf of a person with a disability?

Yes. Caregivers can create an account and submit applications or complaints on behalf of a person with a disability.

DISABILITY VERIFICATION (DOCTORS)

1. How do doctors complete a medical verification?

  • The client will complete the registration form, inputting his/her details after which they will receive a unique Client Code
  • The client will share the unique Client Code with the doctor.
  • The doctor browses to the application, enters the code, and completes the appropriate form based on the disability category.

     

2. What if the client/patient code doesn’t work?

  • Confirm that the code is correct (check for typos).
  • Ensure the client has completed their registration.
  • If the issue persists, contact support by reaching out to the JCPD.

GRANT APPLICATIONS

1. What types of grants can I apply for?

Grants available include:

  • Economic Empowerment Grant (EEG)
  • Assistive Aide Grant (AAG)
  • Educational Assistance
  • Local Rehabilitation
  • Medical Assistance
  • Emergency or Special Needs
  • Funeral

2. How do I track my application status?

  • Log into your account
  • Go to My Accounts, look under My Benefits
  • View your application status (Pending, Approved, In Progress, Paid)

3. I made an error in my application. Can I edit it?

Edits are only allowed before submission. Once submitted, contact JCPD for further guidance.

SUBMITTING A COMPLAINT

1. How do I submit a complaint?

  • Go to Submit a Complaint on the MIS or mobile app.
  • Complete the complaint form and submit.
  • You’ll receive a confirmation email with a reference number.

2. How can I follow up on a complaint?

Log into your account and go to My Accounts, then browse to Complaints to view the status or updates.

MOBILE APP SPECIFIC QUESTIONS

1. Where can I download the I AM ABLE mobile app?

  • Google Play Store: Search for “MY JCPD - I AM ABLE”
  • Apple App Store: Coming soon

2. The app is not opening or crashes. What should I do?

  • Ensure your app is up to date.
  • Restart your device.
  • If the issue continues, uninstall and reinstall the app.

3. How do I update my profile information in the app?

  • Log in
  • Navigate to My Profile
  • Click Edit to update relevant information.

ACCESSIBILITY FEATURES OF MIS

  • Screen Reader Compatibility (e.g., TalkBack, VoiceOver)
  • Keyboard Navigation
  • Color contrast and larger touch areas
  • Intro Videos with captions and JSL (Jamaican Sign Language)

TECHNICAL SUPPORT & ASSISTANCE